Research Activities of PearlRichards Team and Collaborators

Research Made Easy

Our Core Research Themes

We have two primary research themes: Business Relationships and Informatics – the study of relationship building, Internet and knowledge management in the context of business organisations; and Development Informatics – a focus on the interplay between the diffusion, transfer and impact of information systems on resource-poor contexts. These components embrace topics including Relationship Marketing (Business-to-customers), Electronic Governance (e-governance); Electronic business (and e-commerce); Mobile Commerce; E-learning; Organisational learning and Web 2.0; Mobiles for Development; Technology-led Entrepreneurship and ICT for Development (gender empowerment, Internet, mobiles, video games and free and open-source software).

  • Ansong, E. & Boateng, R. (2018). Organisational adoption of telecommuting: Evidence from a developing country, Electronic Journal of Information Systems in Developing Countries (in print). Publisher: John Wiley & Sons Ltd.
  • Boateng, R., Budu, J., Mbrokoh, A.S., Ansong, E., Boateng, S.L. and Anderson, A.B. (2017).  Digital Enterprises in Africa: A Synthesis of Current Evidence, Development Implications of Digital Economies Working Paper Series, No. 2, Centre for Development Informatics, University of Manchester.
  • Marfo, J. S., & Boateng, R. (2015). Big Data and Organizational Learning: Conceptualizing the Link. In Vincenti, G., Bucciero, A. & Carvalho, C. (eds) E-Learning, E-Education, and Online Training. (pp. 159-164). Springer International Publishing. DOI 10.1007/978-3-319-28883-3
  • Boateng, S.L. (In Print). Online relationship marketing and customer loyalty: a signaling theory perspective, International Journal of Bank Marketing, (early cite):
  • Boateng, S.L. & Narteh, B. (2016). Online relationship marketing and affective customer commitment – The mediating role of trust, Journal of Financial Services Marketing, 21(2), 127-140.
  • Boateng, S.L. and Narteh, B. (2015, July). Online relationship marketing and affective customer commitment – The mediating role of trust. Paper presented at Academy of Marketing conference, July 7-9, University of Limerick, Ireland.
  • Boateng, L.S. and Boateng, R. (2014, May). Philosophical Debates in Marketing and its Application to Online Relationship Marketing. Paper presented at International Academy of African Business and Development conference, May 26-29, University of West Indies, Barbados. **Nominated for Best Paper Award at the conference with a score of 9 out of 10.
  • Boateng, L.S. (2013). Developing a Strategic Model for Online Relationship Marketing, Extended Abstract – Proceedings of the UGBS Conference on Business and Development, April 8-9, Accra, Ghana: University of Ghana Business School.
  • Boateng, R., Owusu-Bempah, E., & Ansong, E. (2018). An Absorptive Capacity Perspective of Organizational Learning Through Social Media: Evidence From the Ghanaian Fashion Industry. In Evaluating Media Richness in Organizational Learning(pp. 49-81). IGI Global.
  • Ansong, E., Boateng, R., Boateng, S. L., & Anderson, A. B. (2017). The nature of E-learning adoption by stakeholders of a university in Africa. E-Learning and Digital Media, 14(4), 226-243. Publisher: Sage Publications
  • Ansong, E., Boateng, S.L., & Boateng, R. (2017). Determinants of E-Learning Adoption in Universities: Evidence from a Developing Country. Journal of Educational Technology Systems46(1), 30-60. Publisher: Sage Publications
  • Boateng, R., Boateng, S. L., Awuah R. B., Ansong, E., & Anderson, A. B. (2016). Videos in learning in higher education: assessing perceptions and attitudes of students at the University of Ghana. Smart Learning Environments, 3(1), 8-12. Publisher: Springer Open.
  • Boateng, R., Mbrokoh, A.S., Boateng, L., Senyo, P.K. and Ansong, E. (2016). Determinants of e-learning adoption among students of developing countries, International Journal of Information and Learning Technology, 33(4), 248–262. doi: 10.1108/ijilt-02-2016-0008.
  • Boateng, (2011). Do Organisations Learn When Employees Learn? Development and Learning in Organisations, 25(6), 6 – 9.
  • Mugwanya, R., Marsden, G., and Boateng, R. (2011). A Preliminary Study of Podcasting in Developing Higher Education Institutions – The Case of South Africa, Journal of Systems and Information Technology, Special Issue on ICT and Education in South Africa, 13(3), pp. 268-285.
  • Boateng, R., Mbarika, V. and Thomas, C. (2010). When Web 2.0 Becomes A Learning Tool – Evaluating Web 2.0 Tools, Development and Learning in Organisations, 24(3), 17-20.
  • Boateng, R. and Hinson, R. (2008). Information Systems Development: Where Does Knowledge Lie and How Does Learning Occur? Development and Learning in Organisations, 22(3), 18-20.
  • Boateng, R. (2016). Resources, Electronic-Commerce Capabilities and Electronic-Commerce Benefits: Conceptualizing the Links, Information Technology for Development, 22(6), 1-23.
  • Budu, J., and Boateng, R. (2015). Mobile Service Capabilities: evidence from a Ghanaian Mobile Service Provider. International Journal of E-Services and Mobile Applications, 7(3), 1-17.
  • Budu, J., and Boateng, R. (2014) Dominant Issues and Conceptual Approaches to Mobile Business Research from 2005 – 2013 (Chapter 2). In J. Wei (Ed.), Mobile Electronic Commerce: Foundations, Development and Applications (2014), Taylor and Francis.
  • Boateng, R. (2014). Achieving E-commerce Benefits in a Garment Manufacturing Firm, Emerging Markets Case Studies, 4(7), 1-22.
  • Boateng, R., Budu, J. and Okai, S. (2012). E-commerce Capabilities of a Ghanaian Used Car Retailer, Emerald Emerging Markets Case Studies, 2(1), 1-13.
  • Boateng, R., Molla, A., Heeks, R. and Hinson, R. (2011). Advancing E-commerce Beyond Readiness in a Developing Economy: Experiences of Ghanaian Firms, Journal of Electronic Commerce in Organisations, 9(1) 1-16.
  • Boateng, R., Molla, A. and Heeks, R. (2009). E-commerce in Developing Economies: A Review of Theoretical Frameworks and Approaches. In K. Rouibah, O. Khalil and H. A. Ella (Eds.) Emerging Markets and E-commerce in Developing Economies. Hershey, PA: IGI Publishing.
  • Boateng, R., Heeks, R., Molla, A. and Hinson, R. (2008). E-commerce and Socio-Economic Development: Conceptualising the Link. Internet Research, 18(5), 562–592.
  • Boateng, R., Hinson, R., Heeks, R. and Molla A. (2008). Ecommerce in LDCs: Summary Evidence and Implications. Journal of African Business, 9(2) 257-285. **Best Paper Award in Journal awarded in 2010. Most downloaded paper in 2008-2009.
  • Boateng, R. (2016). Smartphones and Micro-entrepreneurship. In Coyle et al. (eds) Towards A More Equal World: The Mobile Internet Revolution, Vodafone Group Plc.
  • Boateng, R., Hinson, R., Galadima, R. and Olumide L. (2014). Preliminary Insights into the Influence of Mobile Phone in Micro-Trading Activities of Market Women in Nigeria, Information Development, 30(1) 32–50.
  • Boateng, R. (2011). Mobile Phones and Micro-Trading Activities – Conceptualising The Link, Info: The Journal for Policy, Regulation and Strategy, 13(5), 48-62.
  • R., Longe, O., Isabalija, R.S. and Budu, J. (2011). ‘SAKAWA’ – The Forms of Cyber Crime in Ghana, Journal of Information Technology Impact, 11(2), 85-100.
  • Larsson, U. and Boateng, R. (2010). Towards A Curriculum Adaptation Model for IS Undergraduate Education in sub-Saharan Africa. In Molka-Danielsen (Ed.) Selected Papers of the 32nd IRIS Seminar. Sweden: Tapir Academic Press.
  • Duncombe, R. and Boateng, R. (2009). Mobile Phones and Financial Services in Developing Countries: A Review of Concepts, Methods, Issues, Evidence and Future Research Directions, Third World Quarterly, 30(7), 1237 – 1258.
  • Boateng, S.L. (2018). Structural Equation Modelling Made Easy. Seattle WA; Independently Published through Kindle Direct Publishing. ISBN-13: 978-1730806704:
  • Boateng, L. (2018). Online Relationship Marketing – What Works in Ghana. Charleston, USA: Create Space Independent Publishing (an Amazon Company). ISBN-13: 978-1727453652:
  • Boateng, R. (2017) (ed). Electronic Learning in Higher Education, Charleston, USA: Create Space Independent Publishing (an Amazon Company). ISBN-13: 978-1973897347: Available on Amazon:
  • Boateng, R. (2017). Information Technology Policy and Strategy – Workbook Edition, Charleston, USA: CreateSpace Independent Publishing (Amazon). ISBN-13: 978-1544115221: Available on Amazon:
  • Boateng, R. (2016). Research Made Easy, Limited Edition. Charleston, USA: Create Space Independent Publishing (an Amazon Company). ISBN-13: 978-1539546238: Available on Amazon:
  • Boateng, R. (2016) (ed). Choices, Changes and Chances – Doing Business in Ghana. (part of the series, Cases for Academic Study). Charleston, USA: Create Space Independent Publishing (an Amazon Company). ISBN-13: 978-1539626299: Available on Amazon:
  • Boateng, R. (2016). Research Made Easy: Classic Edition. USA, Charleston: CreateSpace Independent Publishing Platform. ISBN-13: 978-1535425513: Available on Amazon:
  • Boateng, L.S. (2014). Essays from a Marketing PhD. Accra, GH: PearlRichards Foundation. Available on Google Books:

African Text Project

The African Text Project focuses on empowering African authors and academics to develop educational materials useful for teaching and learning in African institutions. We are interested in Africans who want to communicate their ideas and research through books. Our core focus is academic texts, but we welcome other genres including self-help books, recipes books, biographies and fiction.

Our Research

Our research, training and consulting experience explores new and emerging frontiers in technology, business and society. This focus embraces a number of themes including ICT for development, electronic business, business innovation, gender and development, consumer behaviour and relationship marketing and business strategy development. We are open to new areas and are keen to work with you on your new project.